One of our team members on Unit 42 recently received a phone call from a scammer, and today being April Fool's Day we decided to write about how we played along with the scammer to learn about his operation.
Unit 42 analyst Robert received a phone call from a Tech Support scammer who told him his system was compromised and was seen performing illegal activities. The scam relied solely on social engineering, which is a technique to manipulate a victim into doing something or to give up information, but in this case was intended to get Robert to pay the scammer for unneeded system protection services. Social engineering is used in a majority of cyber crime and espionage attacks, albeit in this scam it was conducted over the phone and not via e-mail or social networking.
This blog, in Robert's voice, recounts the story of this unsolicited call and provides a glimpse into this scam operation. We intend this story to be light reading for security professionals, but hope that it provides awareness for less technical folks into the social engineering techniques used in these types of scams. Continue reading "Don’t Be an April Fool: Inside a Common Phone Scam"
